Our Services

There are three significant areas of focus that we believe are necessary for success and require special expertise to insure continuity and market responsiveness. We have found that because of the changing cartridge technology, it is paramount to have flexible and upgradeable equipment, combined with continual employee training. Additionally, as problems occur, it is critical that your employees have expert assistance to rectify the situation whether it be a mechanical or consumer related issue. The following areas summarize our support program:

	SETUP: We will provide the sourcing of all equipment and supplies, as well as, assistance with space planning and installation. Critical to success is both in-store and system wide marketing. Our experience will help with the formulation of targeted sales strategies.
	TRAINING: Both initial and continual technical training is a primary focus to insure a satisfactory customer experience and maintain a qualified workforce given turnover levels. The following areas will be reviewed in detail with your personnel; operation manuals, technical refill procedures, day-to-day operations, customer service requirements, customer education, selling techniques, and background on the market.
	ACCOUNT AND OPERATIONS MANAGEMENT: Our account manager will have complete responsibility to deliver all aspects of our program and provide timely reports to your internal designee. He or she and their staff will; resolve equipment issues, update manuals, review financial performance, execute ongoing training for new cartridges and technology changes, provide technical support and software upgrades, manage inventory, and support drop box locations.